Ramco Systems Unveils 'Chia': A Strategic Pivot Toward Agentic AI for Customer Experience

Market snapshot: Ramco Systems has officially launched 'Chia,' an advanced AI agent designed to revolutionize customer experience (CX) through automated support interactions. This launch comes on the heels of a significant financial turnaround for the company in Q3 FY26, where it reported a net profit of ₹3.26 Cr, recovering from a ₹10.16 Cr loss in the same period last year. The introduction of Chia signifies Ramco's transition from traditional ERP/HRM chatbots to more sophisticated 'Agentic AI' capable of multi-step reasoning and autonomous task execution.

Summary: Ramco Systems expands its AI portfolio with 'Chia,' an agentic AI for CX automation, supported by strong Q3 FY26 revenue growth and a return to profitability.

Key Takeaways

• Introduction of Chia AI agent focuses on reducing response times and seamless business system integration.
• Q3 FY26 financials show a successful turnaround with 14.25% YoY revenue growth and a swing to profit.
• Promoter confidence is high, following a bulk purchase of 1.02 million shares at ₹500.02 in early February 2026.

SAHI Perspective

Ramco Systems is aggressively repositioning itself as an AI-first enterprise player. By evolving its 'Chia' assistant into a specialized CX agent, the company targets the high-growth Customer Experience automation market. The combination of a healthy $149M order book and a return to profitability suggests that their modernization strategy is gaining operational traction. Investors should note the promoter's recent stake increase as a signal of internal confidence in the 'Agentic AI' roadmap.

Closing Insight

As AI agents become the standard for enterprise workflows in 2026, Ramco's ability to integrate 'Chia' across its diverse ERP and Payroll suites will be the key driver for long-term valuation rerating.

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